Visitor
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22 Messages
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the backend at Comcast. I have tried removing and reinstalling but the extenders never connect--even in manual mode where i input s/n#. The app sees the 'new' pod and correct serial number but won't finish final step to connect to the gateway. What gives?
user_snd1dj
Visitor
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1 Message
6 hours ago
Same here. Multiple pods went offline. Tried to reconnect on app and says they’re online but the pod light is still blinking and right after, will do a test of the network and after testing the gateway speed, the app cannot locate any of the pods. Tech came out and replaced gateway, and still couldn’t connect the pods and left. Picked up 2 new pods at store and even they would not connect.
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user_08bjsj
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1 Message
2 hours ago
Exact same issue here! Has been an ongoing issue for the past few weeks
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