U

Visitor

 • 

1 Message

Sat, Apr 17, 2021 4:49 AM

Xcam2

I have three cameras one works fine the other two doesn't seem to want to pair one has a solid green light the other is flashing white

Responses

ComcastTylerJ

Official Employee

 • 

46 Messages

22 d ago

Oh, no! Thank you so much for bringing this to our attention through our Forums page, and thank you for your patience as well, while awaiting our response! I understand you may still be experiencing some trouble, while making sure all your XH cams are paired to your system, and I can most certainly appreciate the urgency behind this. Rest assured; you're with the pros, and I will be more than happy to help! <3

 

Before we begin, I just have a few questions, to give me a good idea on where we're at, in terms of the troubleshooting process, if that's okay? If so, can you please share any troubleshooting steps you've taken so far (excluding any specific account detail from being shared on this thread)? Have the other two cams ever been paired successfully? If so, and this happened all the sudden, can you think of any changes that may have been made within the last 30 days, that may have caused them to unpair? Thank you in advance, for helping me understand the situation, since I know it's getting late, and I look forward to hearing back! :D

 

This may also help you get started with the troubleshooting process!

Xfinity Camera Troubleshooting

https://comca.st/3uZYalF

 

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