Xcam2 use with alternate internet provider

I recently had a an opportunity to get a new security system through my insurance company and dropped the Xfinity home security. The new system did not include cameras. I have been able to continue using the xfinity cameras and viewing them through the xfinity app. However, I am now switching internet providers. I know you can set up the cameras to connect to another wifi connection and I followed the instructions to do that using the new provider wifi connection. However, when I access the xfinity app it displays the camera as offline. I have rebooted both the xfinity gateway and my new provider gateway and no change. I am wondering if viewing the cameras via the xfinity app is only allowed with xfinity internet? Or if there is something I am doing incorrectly?

thanks