Frequent Visitor
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21 Messages
xcam2 not working after power surge followed by 14 hour power outage
A few weeks ago some powerful storms came thru the area (Sterling Heights). We had a power surge and the lights went out briefly - about 15 seconds or so. About 10 minutes later the power went out and lasted 14 hours. When that happened, one of my xcam2 cameras quit working (the timeline quit recording). Sometimes I get 2 red lights; one on either side of the white blinking light. I have tried many times since than to get it re-connected, but the camera will not pair. I can get it to the white blinking light but no further. I don't have xfinity home, just the 'self protect with 2 cameras. Is there any way to fix the camera? Or did the power surge fry the electronics in it?
Any info would be appreciated. Thanks....Cliff K
Accepted Solution
XfinityKei
Official Employee
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1.1K Messages
3 months ago
@polishandproud I’m glad to hear everyone is safe from the recent storms. You're in the right place for a resolution with your cameras. I have six myself and understand the importance and safety of having them. Is this camera plugged into a surge protector or switched outlet?
On the back of your camera have you pushed the reset button and unplugged it from the wall for at least one minute?
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