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2 Messages
XB8 upgrade causes the Xfinity Home doorbell to overheat and HomeSecurity Cameras to show offline on Mobile App not touchscreen
I just self-installed a XB8 Technicolor 2.0 as a swap from XB6 before. I setup a new SSID with different password. I am able to see the Xfinity Home Door bell and other Xfinity Home Security Cameras video fine on the couch screen control panel in the home. I am seeing two different things on the Xfinity mobile app on iPhone : 1. "Doorbell overheated" message while it is only 84 degrees outside. I have not seen that message even with 90+ degrees outside. 2. App shows the other security cameras as "offline" even though I can see their video on the touch screen. I called 1-800-XFINITY and followed the steps that the tech was able to perform but still no dice. They will send a tech to my home in a couple of days but wondering if anyone else saw an issue like this before?
user_qw8mra
1 Message
15 days ago
Has anyone answered this issue? My doorbell also shows overheating. No way to contact a technician at Xfinity.
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XfinityGabriel
Official Employee
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1.8K Messages
13 days ago
Hi, @xfnt! Thanks for reaching out and for upgrading to the XB8. I can understand the concern with the home doorbell overheating and the cameras showing online since upgrading the modem. I am truly sorry to learn about this experience. We are the right place to go for help. I am happy to hear that we could send a technician as the next best step towards getting this fixed. How did that appointment go?
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user_w1lq2r
1 Message
11 hours ago
I have the same issue and I just installed it yesterday. And it’s not even hot yet!!! It’s 68F outside right now, early morning.
I should probably just return it and get something else
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