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spacecadet57
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Valued Contributor

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290 Messages

Tue, May 4, 2021 5:21 AM

Works with Xfinity Devices all off line

 I had an update to the touchscreen today and since then neither my August Lock or Chamberlain Garage Door will connect.

Question

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Updated 

1 m ago

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ComcastBecker

Official Employee

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406 Messages

1 m ago

Hey @spacecadet57 -

Are you still having issues?  I experienced something similar with about half of my WWXH devices - but everything recovered after several hours.

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spacecadet57

Valued Contributor

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290 Messages

Took about 24 hours but communications came back.

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1 m ago

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ComcastBianca

Official Employee

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106 Messages

Thanks for the update @spacecadet57. That's great news!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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1 m ago

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