U

Thursday, October 19th, 2023 1:53 AM

Closed

Window sensor

Sensor on window 🪟 was installed while the air conditioner unit was in the window. Its fall window is closed sensor is not aligned with the device. It’s registering “ window open “  I can’t set the alarm.
1. How do I remove the sensor to align with each other?

Expert

 • 

107K Messages

1 year ago

Concern moved here to the Home Security help section for assistance.

Official Employee

 • 

1.5K Messages

1 year ago

Hello, @user_r815df. Have you attempted to do a reset on your motion sensor? If not, can you please attempt these steps and let us know if that helps? 

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