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1 Message

09/02/2026 11:53 PM

Why is the tv pixelates and goes off?

Unplugged and tighten cables. 

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Official Employee

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2.7K Messages

12 hours ago

Hi @user_eucurr are you still experiencing these issues? If so, have you been able to restart your gateway as well? This is a great place to start with TV troubleshooting as well: https://www.xfinity.com/support/tv#troubleshooting/x1-help

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