Want to return two cameras

@XfinityAaron​ Thank you very much Aaron, yes, I contacted Xfinity and they contacted the store so that they would take back the cameras. Sorry for not getting back here sooner.  Have a great weekend.

@LarryE1946 I'm happy to hear it was taken care of. If anything else comes up, let me know! 

Good Morning MikeB. Oh, the saga continues. Yesterday I received my bill from Xfinity and it was for $549.75 instead of $265.43. I chatted with Kumar and he first said that there was a payment overdue, until I corrected him, because I am on Auto-Pay and the charge shows on my AMEX. He then changed his mind and said, oh yes, I see. So, he apparently didn't even check and just wanted to give me the quickest answer. Then he said that it was an "Installment" payment of $115.00, which does not add up to the amount of $549.75, ($265.43+$115.00=$380.43) for the cameras and the Home Security account. I asked him how they can charge me for something that was cancelled and merchandise returned within a few days? and of course he couldn't answer me. So after a rather lengthy "conversation" he said he was preparing a "refund ticket" and I asked him if my bill would be the normal $265.43 and he wrote "exactly correct." So, this morning I get another bill and the amount is the same, so I guess it's going to require a phone call to get this corrected.

Greetings, @LarryE1946. Thank you so much for taking the time to provide us with that update. I definitely see how something like this would be frustrating and confusing. With that said, it would be my pleasure to review your account with you in order to get to the bottom of why the account is reflecting that amount as due. Could you please send our team a direct message with your full name and full address so that we can assist you further?

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