Visitor
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2 Messages
Waiting for equipment
It’s been 14 days so nice I ordered home security products and still haven’t received them but it’s showing up on my bill
Visitor
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2 Messages
It’s been 14 days so nice I ordered home security products and still haven’t received them but it’s showing up on my bill
CCJamie
Problem Solver
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322 Messages
3 years ago
@user_b42ab3 Sorry to hear that you have not received the equipment you ordered, I can look into this with you. Would you please direct message your name and the complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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