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user_c6d5e8
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3 Messages

Saturday, December 13th, 2025 5:21 AM

video doorbell chiming randomly

my video doorbell chimes randomly at night. I have reset it per trouble shooting guide still no sucess

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20 days ago

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XfinityRay

Official Employee

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3.6K Messages

21 days ago

Hi there, @user_c6d5e8! Thanks for resetting the doorbell. Are you getting motion notifications when the doorbell is chiming at night? Do you see anything in the camera at those times or nothing? 

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user_c6d5e8

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3 Messages

@XfinityRay​ no there is nothing on the camera. It does it at night time .

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21 days ago

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XfinityEricB

Official Employee

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2.9K Messages

 

user_c6d5e8 Do you have any decorations, wind chimes, or anything that a gust of wind can move in range of the doorbell?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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user_c6d5e8

Visitor

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3 Messages

nothing at all, maybe xfinity needs to come replace the doorbell camera

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20 days ago

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XfinityEricB

Official Employee

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2.9K Messages

 

user_c6d5e8 I can certainly look into having a tech come take a look at the camera for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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