Skip to main content
user_lcp3dv
1st Topic

Visitor

 • 

1 Message

09/07/2026 2:13 PM

URGENT – Xfinity Home Security App Failure & All Cameras Offline

URGENT – Xfinity Home Security App Failure & All Cameras Offline

I need this escalated to a senior Xfinity Home Security technical specialist.

For several days, my Xfinity app has repeatedly logged me out and has not been working properly. I contacted Xfinity multiple times for help and was eventually instructed to change my password.

That did not fix the app problem. Instead, after following Xfinity’s instructions, all of my Xfinity Home security cameras went offline.

My touchscreen is still connected, but I now have no reliable app access and no working cameras.

I have called Xfinity numerous times and have been transferred between departments, placed on long holds, and repeatedly asked to explain the entire issue from the beginning. I am told each time that notes are being added, yet the next representative appears to start over again.

Nobody has taken ownership of the problem, and my home security service remains partially unusable.

Please have a senior Xfinity Home Security or Executive Resolution representative contact me so this can finally be resolved.

Question

 • 

Updated 

2 days ago

14

1

0

Oldest First
Selected Oldest First
XfinityAdrienne

Official Employee

 • 

2.3K Messages

2 days ago

Good Morning, @user_lcp3dv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your Xfinity Home security. I know how important it is to have your home secure and be able to check your cameras. I would be more than happy to look into the details and ensure this is resolved as soon as possible. Can you please send us a DM?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

0

forum icon

New to the Community?

Start Here