U

Visitor

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1 Message

Fri, Oct 15, 2021 10:55 PM

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Trying to get a video back

Hi I’m trying to get a video back on September 20 2021 please I really need it my marriage depends on it cause my husband thought I cheated on him on that day please if you can help me I can’t access the videos on my xfinity app please help me

Official Employee

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463 Messages

7 m ago

user_d8e76c -

I'm sorry, we don't retain video after the 7 or 10 day window for Continuous Video Recording; you would have had to download the video to a personal device prior to it being removed to save it beyond that period.

If it helps, you can generally access about 30 days of activity using the Xfinity Home app (so there's still time to go back to 9/20 right now).  Tap on the Activity tab at the bottom and then choose the calendar icon to select a date. This would show Motion, Door, Window, and Arming/Disarming of the system, etc.  If you have any Rules set up (for iCams or the original xCam which support them), you could find any saved video clips and pictures there which may have been triggered by a Rule as well.

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