J

Visitor

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1 Message

Sunday, June 1st, 2025 2:53 AM

Trouble connecting camera's

I recently experienced a complete modem failure; the device would not power on. Despite multiple attempts to contact Xfinity customer service via phone and their website chatbot, I was unable to connect with an agent, as the chatbot repeatedly directed me to power cycle my devices. I resolved the modem issue by visiting an Xfinity store, where it was replaced without incident.

However, since the modem replacement, two of my cameras are displaying a solid amber indicator light. When I initiate the pairing process by pressing the camera's button, the light changes to a blinking amber. My troubleshooting steps have included power cycling the devices, which results in a solid white light for approximately two minutes, followed by a return to the solid amber state, and then the light extinguishing completely. I have also attempted to reset the cameras, but this has not resolved the condition.

I successfully connected 1 of the 3 cameras giving me the Amber light of despair but the device will go offline within 10 minutes and I have to go back through the reset and pairing process again. 

Official Employee

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1.9K Messages

18 days ago

Thank you for connecting with us here in our community, @JoshuaW1. We're sorry to hear about the trouble with getting your cameras connected to the new modem. I have cameras as well and can see how frustrating it could be. You've reached the right team for assistance. Are you cameras from Xfinity or a 3rd party camera? 

(edited)

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