S

Visitor

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1 Message

Tue, Oct 25, 2022 3:43 AM

Triggered and So Is the Alarm

Second night in a row my alarm had gone off around 11pm. It says the front door is open. Last night I called the cops. Tonight I’m scared too because if I keep crying wolf what happens when there’s a real emergency?  I’ve had this system less than two months and the screen goes black regularly. It was replaced today and guess what? 11:11 as I’m closing my eyes the alarm goes off again. 

I’m [Edited: "Language"], stressed and I’ve never felt more unsafe. I’m scared to rearm the system and had had all my lights on for two days. I was tired and distracted at work. This is not ok. 

Official Employee

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693 Messages

1 month ago

Greetings, @SleeplessOnSixMile! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your alarm system, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

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