I have been having touchscreen problems going on for over 3 years now. First it was losing the picture occasionally. Then we had interference problems according to the messages. I escalated it to the customer care executive team of who flat out told me that it was a problem I was causing the problem and there it was not their problem. She was very rude to me on the phone. Up until then I was on a first name basis with the senior techs in my area for all the problems i have had with my security system and the monitors and cameras since I have owned the system which is over ten years.
Anyhow about a month ago my touch screen started just randomly losing the camera and saying unable to connect. It does not matter which camera I am watching as it does it with all three of them. Then I can be sitting here three hours after sunset and the picture on my camera is still bright daylight. Last year after reaching out to the Office of Tom Karinshak and their response I have given up. So now I am going to throw one more hail Mary to get the problem fixed before I take my business else were and go with 4k cameras.