SXMBeachBum's profile

New Poster

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3 Messages

Thu, Oct 27, 2022 9:01 PM

Touchscreen Lease

I have been with Xfinity Home Security for awhile now - therefore I lease my touchscreen, since that was the model when I signed up.  Now, for many years I have paid $10 per month over and above what "new" customers pay.  I feel that I've certainly paid for the touchscreen over time (at least $360), and I really don't want to have this $10 charge forever.  Given enough time, I'll be into the touchscreen for over $1000!

How do I ever get out of this situation?  I feel like customers who signed up for Xfinity Home are being financially penalized :(

Lkpolo

Contributor

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375 Messages

1 month ago

I too lease my touchscreen.  In the last year, it froze and needed replaced.  It was replaced to the most recent touchscreen with no technician charge or installment fee. The techs have been in my house to fix many things and a tech fee was never charged.  The last time they were here it was after an old camera was replaced for free with a broken camera.  They asked me to return both broken cameras after I had all cameras in my home working. A few weeks after I did, two cameras were missing from my account.  I did nothing wrong. They accepted all blame at the warehouse and replaced once camera and reset another camera for no tech fee. By the way if you ever need to reset the X2 camera, press the reset button behind the camera and the inset button below the blue light on the power supply at the same time. I’ve never had a tech instruct me to do that. They know nothing. 

Official Employee

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709 Messages

1 month ago

Hello @SXMBeachBum

 

Thank you for taking the time to bring this issue to our Xfinity Community Forum! I would be more than happy to see what repackage options we have for your Xfinity Home service. You are in the right place for help and I would be concerned too if I thought there were newer better deals out there that I wasn't getting. You are always able and welcome to check for new deals that are available. We always have promotions running. 

 

I see that you have sent us a direct message already. Please know that sending unsolicited direct messages to our official employees or users on this forum may result in revocation of your posting privileges as that is a violation of our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and our Xfinity Forum Acceptable Use policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236).

 

We ask that you please start by posting your request in the most appropriate public forum board first. If our team needs a direct message from you they will ask you to send it on your public post once they are ready to assist you.

 

I will respond to your direct message shortly.

New Poster

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3 Messages

@XfinityElizabethA​ 

Sorry for any hassle I caused by DM.  I only did that because I read something in another post encouraging someone to do that.  Trust me, it was never my intention to break any rules.

I will look forward to your timely response to my question.

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