Angelaflc's profile

New Poster

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1 Message

Sat, Sep 5, 2020 11:00 AM

Touch screen with xfinity home system

When you purchase a xfinity home security system, do we own the touch screen

Responses

ComcastBecker

Official Employee

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406 Messages

8 m ago

Angelaflc -

 

Yes - now when you purchase Xfinity Home, you own all of the equipment -- including the Touchscreen. Typically the cost of the equipment is spread out over monthly installments, but it can also be purchased outright.

 

Most areas of the country transitioned to the Touchscreens being purchased as part of the sytem over the last year or so.  Prior to the transition, all equipment was sold with the exception of the Touchscreen, which was leased as part of the monthly fee (and would need to be returned if service was stopped).  

 

If you are an existing Xfinity Home customer,  you can check your billing statment, which will indicate "Leased Touchscreen" (or similar) in the Xfinity Home section if you currently lease the Touchscreen. 

 

If you have any quesitons, just give us a ring and we can confirm everything with you.

 

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New Poster

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5 Messages

8 m ago

How can the door sensor be silence? it is very annoying  "door open" door close" etc. how can it be silence , please 

 

Official Employee

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406 Messages

8 m ago

To silence a sensor, choose the Settings icon in the upper-right corner on the Touchscreen and Choose Sound, Sensor Sounds.  Enter your master code.

 

Here, you will see a list of your sensors. You can either change the associated sound, or check the box to "silence."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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