geisjl's profile

New Poster

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3 Messages

Wed, Apr 14, 2021 6:02 PM

Touch Screen Battery Replacement?

The battery for my home security touch screen is swollen and needs replacement, it is a Great Power lithium polymer GSP055771 (4.0v-4400mAh).

Is this something I have to source myself or will Xfinity send me a replacement?

I tried the online chat bot, as well as the battery replacement web page...I didn't even see the touch screen listed on the site.  

Control Panel
Technicolor TCA203
Serial #: 4100171332448

Responses

ComcastDena

Official Employee

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127 Messages

24 d ago

That is a great question! I would be happy to review that information with you but would need some additional information. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Comcast Employee.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

24 d ago

A trouble call with a tech should be set up to replace that battery, no charge as it’s equipment related

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