New Poster
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3 Messages
Touch Screen Battery Replacement?
The battery for my home security touch screen is swollen and needs replacement, it is a Great Power lithium polymer GSP055771 (4.0v-4400mAh).
Is this something I have to source myself or will Xfinity send me a replacement?
I tried the online chat bot, as well as the battery replacement web page...I didn't even see the touch screen listed on the site.
Control Panel
Technicolor TCA203
Serial #: 4100171332448
XfinityDena
Official Employee
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2.7K Messages
4 years ago
That is a great question! I would be happy to review that information with you but would need some additional information. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
A trouble call with a tech should be set up to replace that battery, no charge as it’s equipment related
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