Visitor
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2 Messages
Terrible service
I had a scheduled appointment and no one showed up or has called to give an update. I feel lied too and so should you if you are given an appointment and no one shows up.
i am still paying for WiFi that I can’t use. I should be paying for WiFi that doesn’t work and no one to fix it as scheduled by xfinity representatives. This is very frustrating and sad. I wish I could get money back or compensation.
EG
Expert
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118.4K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.2K Messages
1 hour ago
Hello @user_rp0j46, thank you for taking the time to leave a post. Sorry for the experience you’ve had; that’s definitely not what we want for you. I can completely understand how frustrating and disappointing it is to take time out for an appointment and have no one show up or follow up, especially while your service still isn’t working. We truly appreciate you bringing this to our attention, and we want to help make this right. We’d like to get a closer look at what happened with your appointment and ensure we get a technician back out to you as quickly as possible. We can also review your account for any appropriate adjustments once the service issue is resolved. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
Thank you @EG
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