user_lkp846's profile

Contributor

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343 Messages

Thu, Jul 14, 2022 11:29 PM

terrible equipment

The last four week have been nothing but aggravation with our Home Security system.  What makes it even more annoying is that I pay over $300 for all xfinity services, $40 alone for the Home and the video recording.  The indoor cameras are dying. They are a bit older. I'm more than willing to purchase new but I keep getting sent thru these annoying trouble shooting steps that result in getting some discontinued customer equipment sent to me. These old pieces of equipment don't work. They were returned to Comcast for a reason. They look rewrapped and sent out to some unwitting customer who experiences nothing but frustration and aggravation. I experienced this with the touchscreen. It was replaced twice in the same week. It's a good thing I wasn't planning on going out of my home for a few days. Two used touchscreens were installed before I got something that worked. Then with that newer touchscreen the older cameras are not cooperating. The Xcam 1 started looking like snow was falling in my family room, then it just turned to a green haze.  I was sent an Xcam 2 and the technician made a big deal, "my camera is being upgraded!" Upgraded with something not working.  Several phone calls later I'm getting another replacement. I nicely asked that it not be a used camera and that it would work. I was told I get whatever is available.  Please remember I already said I'd buy new, but nope, I'm getting another camera mailed to me in three to five days only to go thru this exercise in frustration.  Somewhere in all that technical support, the tech had me delete the malfunctioning camera that already existed in my family room.  Guess what? I got no working camera looking at my front windows and a gun cabinet and the front door. You bet I'm annoyed.  I've read so many posts and wonder what drives loyal customers to tell Xfinity to take their equipment for a hike.  Now I know. 

Official Employee

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61 Messages

1 m ago

@lkpolovchik Hello, thank you for taking the time to reach out to Xfinity Community Forum to express your concerns. My sincere apologies for your issues, and it would be my pleasure to do whatever I can to help. First let's move to a private chat, so we can get your account pulled up and talk. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.

user_lkp846

Contributor

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343 Messages

@XfinityVanessa​ 

A direct message has been sent. Thank you for your response. 

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