Technician Daniel/boss in Puyallup, WA

Dear Manager,

I did not receive the survey as expected, so I am reaching out directly to share my feedback regarding your technician, Daniel.

Daniel was exceptionally helpful during his visit. He explained everything clearly, and both my husband and I were very impressed with his service. My husband was so frustrated with Xfinity that he was ready to return our equipment and switch providers, but Daniel saved the day and changed his mind. He is a truly valuable employee, and I would rate his service a 10 out of 10. Above and definitely beyond. Excellent employee. 

Here are my appointment details for your reference:

  - Day/Time: Wednesday, September 30, 2026, 4:30 PM - 5:00 PM PST

  - Technician Name: Daniel

I wanted to ensure his great work was recognized.

Best regards,

Catherine Watson