Stealing money !!!

I went to a local Xfinity store and They open a new WiFi account for me a month ago, which includes the smart home feature but they NEVER gave me the camera for it. I went in a week after the account was open and let them know I was never given the camera. I was told they open a ticket for it and I should received it through the mail. LIES!!! I paid the first billing which was charging me for the smart home feature and the camera !! Now, my second bill is coming up soon and they’re still charging me for feature I cannot use and an equipment I was never given. I been trying to solve this issue for a month already, through customer service…. They’re just stealing my money at this point !