user1724's profile

Regular Contributor

 • 

143 Messages

Mon, Mar 29, 2021 3:24 AM

Smoke detector replacement after expiration

The US Fire administration says all smoke detectors should be replaced after 8-10 years.  The NAtional Fire Protection Association says before 10 years.  By that time the detectors lose their effectiveness.  The test button just tests the electronics.

My Xfinity Home system is 9 years old.  So I need to begin thinking about this.  What is the Xfinity plan for replacement?  I cannot find anything on the website.  I am sure that Xfinity would not want customers out there with expired detectors and a burned down house.

Responses

Official Employee

 • 

406 Messages

3 m ago

Hi user1724 -

First off, thanks for being one of our original Xfinity Home customers... you have me beat by a couple of years!

Our smoke detectors should send a signal to the Touchscreen to notify you when they have reached their end of life, which I believe is indeed 10 years for all of the the models we currently support. 

However, I'm with you... I replace mine every 5 or 6 years just to be safe.  That might be a little on the early side, but I don't want to leave anything to chance!

As smoke detectors are items that you own (similar to cameras and other sensors), you would need to purchase replacement detectors.  A technician can swing by with brand new units to get those installed for you and test them to make sure all is working well - just give us a ring:  1-877-298-0874

(edited)

user1724

Regular Contributor

 • 

143 Messages

2 m ago

Thank you ComcastBecker - "As smoke detectors are items that you own (similar to cameras and other sensors)"

Yes, but with the cameras and sensors, when they fail Comcast replaces them.  That is what my warranty is for.

But what you are saying is that "end of life" is not covered under the warranty.  Yes, the smoke detectors are the only device that actually has an "end of life".  Everything else is supposed to last forever.

I suppose can see that, but I would have hoped there would have been something other than a "pay full price again plus a service call" solution.

Official Employee

 • 

406 Messages

2 m ago

user1724 -

A very good point!  I will reach out to some of our XH Gurus who are more involved in Warranty / Billing requests than I am and let you know if I learn of any additional options on the horizon, especially as it relates to Smoke Detectors.  Given that XH is a relatively newer product, we have likely not had a lot of Smoke Detectors reach their end of life.

There may very well be cases where install fees or equipment fees could be waived or reduced depending on the circumstances.  

I know in general, our warranty covers "Defects in material or workmanship" that cause operational failures.  There may very well be cases where if a Smoke Detector is failing, it could be covered under the Warranty. 

Never hesitate to give us a ring to discuss options that are available!

New to the Community?

Start Here