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Saturday, January 13th, 2024 12:09 AM

Smoke alarm beeping

My smoke alarm randomly beeps typically 1 time; then stops & may do this a few times during the day. The control panel sometimes says it was tampered with & immediately says it’s resolved. Battery has been replaced… It went about 24 hours before it occurred again. The first time tit went off it beeped several times & central contacted me. Since this it’s been doing the random beeping. How can this is be resolved?

Official Employee

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970 Messages

1 month ago

Good evening @user_s3ppny, and thank you for reaching out on our Community Forums. We're sorry to hear that you are experiencing issues with your smoke alarm beeping, I definitely understand how annoying that can be. Rest assured, our team will be happy to help troubleshoot. I see that you stated you already replaced the batteries. To confirm, is the battery inserted correctly? Can you also confirm the detector appears on your list of connected devices in your touchscreen, Subscriber Portal or the Xfinity Home app.

 

3 Messages

Yes… the battery is installed correctly. It beeps randomly, not consistently or specific times. As stated before, it shows ok on touch screen 

Official Employee

 • 

970 Messages

1 month ago

Thank you for confirming that information @user_s3ppny, we really appreciate it. We'd be happy to troubleshoot your smoke detector issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you. 

 

 

3 Messages

Still need to do further communication to determine if resolved

Official Employee

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1.3K Messages

Hi, @user_s3ppny! Thanks for reaching back out and for patiently waiting for a response. Are you still experiencing the beeping issue on the smoke alarm at this time?

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