Frequent Visitor
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14 Messages
smart plugs?
I recently purchased a TP Link Smart plug to add to my Xfinity home system. I had some older ones that only worked in the XHome App, not the Xfinity App. I clicked on compatible devices and it clearly states that TP Link plugs will work. I can see them on the new devices, but when I try to link them to the TP Link app, it says no compatible devices are found. When I was searching for help today, I saw another list of compatible devices, much smaller than the one in my Xfinity App--and there are no plugs listed. Can someone provide me with a solution please or at least the correct information? Thank you. And if the App info is wrong, please update it--Comcast IS a communication company.
XfinityThomasB
Official Employee
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1.6K Messages
8 days ago
Howdy Junime
I would like to review some specifics from the account and your local area to best answer the question.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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