Visitor
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4 Messages
Service for home security
What the actual [Edited: Language] do you have to do to get a technician to show up on time after wasting your whole afternoon waiting on them. This company is horrible and no wonder they are hemorrhaging customers. They didnt make it to the scheduled appointment and then I have to sift through the [Edited: Language] bot agents to get a new appointment. [Edited: Language] service and zero stars! Fed Up!
XfinityRichard
Official Employee
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2.4K Messages
23 hours ago
Hi there, @user_e038eb ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the inconvenience you are experiencing trying to get a technician out to your home to address your home security concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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