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Visitor

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1 Message

Wed, Aug 18, 2021 5:53 PM

Sensors

My front door sensor is saying my door is open when it’s closed.

Responses

Official Employee

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193 Messages

1 m ago

Hello, @user_18347c. I apologize for the inconvenience these incorrect notifications are causing you. I can only imagine how concerning this can be, especially when you're not at home. I would be more than happy to help troubleshoot this to make sure we correct this issue.

 

Let's make sure the sensor and magnet are installed so that they're close enough together when the door/window is closed, and far enough apart when the door/window is open.

 

If this has been done already, please try removing the batteries for this sensor for about 10 seconds, then reinsert the battery to see if that helps. 

Visitor

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1 Message

13 d ago

I have three that keeps on faulting from a certain manufacture. Did everything from moving magnets to resets.

Official Employee

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298 Messages

@user_150835 Hi there! If the censors were installed by us, we would really like to see if we can help with the issue. Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

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