jms6954's profile

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Fri, Oct 30, 2020 6:00 PM

sensors not pinging

sensors not pinging when door opens and closes


Official Employee


412 Messages

9 m ago

jms1694 -


Take a look at your system activity - are they tripping (opening and closing) but just not making a sound?  If so, check the volume control and sounds assigned to each sensor under Settings.


If they are not showing activity, it's possible the batteries have died (you should be receiving notifications on this) or there is another problem - I would suggest giving us a call so we can investigate.

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