Contributor
•
77 Messages
Sensor Replacement
Our system is a carryover from the originally installed ADT system. The electronics have been replaced, but the sensors are all original. If a sensor fails, are we covered for replacement or do we need the interior wiring plan?
TIA,
Homer
CCGina
Official Employee
•
800 Messages
4 years ago
Hey @Homerec130! We can only repair or replace Xfinity Home equipment, so if the sensors are from the original system we would not be able to fix or replace like-for-like. We do have the option now to ship Xfinity Home equipment however :)
I'd also like to clarify the "interior wiring plan" you mentioned, can you please let me know the name of the one you're referring to?
1
0
BruceW
Gold Problem Solver
•
26.5K Messages
4 years ago
Their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan) is closed to customers that don't already have it.
1
0