U

Visitor

 • 

1 Message

Sat, Sep 17, 2022 12:58 PM

Sensor issues

Our front door was open this morning even though the system was armed. We have had this system for about 1yr. The app says battery is at 100%. How does this happen!! We tested it and apparently as long as the sensor is close enough it says it is closed. My idea of close enough is CLOSED. 

XfinityKorie

Official Employee

 • 

849 Messages

6 d ago

Hello there! It does seem there may be something faulty with the sensor itself. If the sensor was installed correctly, the door should have to be closed, in order for it to work properly. We may have to get someone out to check things out.

 

Can you send me a picture of how you tested it? And how far the door is open for it to read it is closed? 

forum icon

New to the Community?

Start Here