Visitor
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1 Message
Self Protect Camera Setup
I had Xfinity Home and downgraded to Self Protect and need assistance setting up my cameras again. I have gone through the steps to setup my cameras but still need help. Is there a way to schedule a call to troubleshoot? Today I tried getting through to someone only to have a message tell me my call cannot be transferred due to technical problems. This was after 20 minutes of going round and round and having my gateway restarted multiple times by an automated system prior to me being allowed to troubleshoot with a rep. Please help. Ty
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out here @user_55jeab. If you are still having issues with those cameras I would be happy to assist you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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