Self Protect Camera Setup

I had Xfinity Home and downgraded to Self Protect and need assistance setting up my cameras again.  I have gone through the steps to setup my cameras but still need help. Is there a way to schedule a call to troubleshoot? Today I tried getting through to someone only to have a message tell me my call cannot be transferred due to technical problems. This was after 20 minutes of going round and round and having my gateway restarted multiple times by an automated system prior to me being allowed to troubleshoot with a rep.  Please help. Ty