3 Messages
Security system only arms "Stay"
Since July 16, 2023 we've had 3 different techs come to fix our problem and none can seem to do that. If we arm our system to "away" it defaults to "stay" Furthermore, when opening a door upon return, nothing will happen. So basically our security system is securing nothing!!
The touchscreen has been replace twice, the keypad once and all 3 techs said all door and window sensors are functioning properly. It's getting really frustrating that no one can seem to figure this out. The tech that was there yesterday thought we had it beat but alas, when my wife left for work this morning, sure enough I get a notification through the Home app saying the system was armed stay. Could this be a modem/ router problem? We use the xfinity modem and it's the only thing that hasn't been picked over with a fine tooth comb. This is getting to be rather obsurd that it can't be solved.
XfinityMichaelC
Official Employee
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4K Messages
1 year ago
Hey, @CellarMonkey! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to arm your security system. I know it can be frustrating when any equipment is not acting the way it should. Since you brought up the modem, did the tech look at it all? Did they try to reboot it or replace it?
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CellarMonkey
3 Messages
1 year ago
They did not. No reboot or replace. It's the only remaining piece of hardware that was not checked/ replaced
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XfinityMichaelC
Official Employee
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4K Messages
1 year ago
Gtocha! We can certainly take a look into the modem to see if there is anything going on there that would cause the system to not be synced up. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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CellarMonkey
3 Messages
1 year ago
Okay, information entered. What now?
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morndini
New Poster
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3 Messages
10 months ago
I have the same exact problem. The system shows disarmed when doors are closed but when I open the door, the alarm is not faulted and continues to show disarmed. Can't get anyone to talk to on the phone. I am ready to trash this thing!
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