U

Visitor

 • 

1 Message

Wednesday, September 21st, 2022 2:09 PM

Closed

Security hub keeps beeping

After I open or close a door the security hub keep making a double beep sound for at least 10-15 mins.  All sensor batteries are good and nothing is open.  It just started doing this a few days ago - so something has changed.

Visitor

 • 

2 Messages

2 years ago

Knock on wood……it hasn’t beeped in 25 min. May be fixed???

Visitor

 • 

1 Message

2 years ago

Still getting the beeping here. It’s been going all day every minute or so. I’m in the Seattle area. Super annoying. Very frustrating that Comcast/Xfinity hasn’t bothered to offer any official statement on the thread. 

Problem Solver

 • 

908 Messages

Hello @user_e71329

 

Thank you for reporting this to our Xfinity Community Forum. We are getting reports from other customers saying this issue has been resolved. Can you confirm?

 

If ongoing, would you please reset your touchscreen? Remove the battery cover by gently pulling towards the bottom of the screen. Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.

I no longer work for Comcast.

Visitor

 • 

2 Messages

2 years ago

I'm in Seattle too, and it's been beeping all day. Glad to know I'm not the only one. But now I'm tired of getting messages about this in my email. How do I stop them?

New Poster

 • 

23 Messages

@user_fb14e9​ There is an unfollow button on the post at the top of a page of responses.

New Problem Solver

 • 

617 Messages

Hi @user_fb14e9

 

I've noticed a lot of the community stating this has been resolved. Can you please confirm if you are still experiencing the beeping? 

 

I no longer work for Comcast.

New Poster

 • 

23 Messages

2 years ago

North Tacoma here.  When cable has been out in the past even when they do offer info it is often wrong.

I don't expect customer service out of them any longer.  Not after my experience here and dealing with my mother's service in Georgia.

Visitor

 • 

2 Messages

2 years ago

Here in Kirkland, WA. The beep-beep from the security monitor every minute or so continues as it has since 9AM, over 10 hours now. My attempts to “chat” online with someone from the Xfinity Home Security department have not been successful. And, of course, there have been no messages or online updates from Xfinity on what the issues are or when they will be resolved. Extremely

annoying.

Problem Solver

 • 

892 Messages

Hi All! We are sorry for any frustrations caused by the beeping and appreciate everyone's patience while we worked through the issues. Is anyone still having issues? 

I no longer work for Comcast.

Visitor

 • 

1 Message

2 years ago

7:27pm PST right now. Still beeping on and off. Like everyone else, no sensor issues, no battery issues, no alerts via central screen. 

Official Employee

 • 

2.1K Messages

Hey, @user_f3411a! Thanks for your comment on our community forums. I'm sorry to hear about the random beeping. It looks like there was a recent update that helped. Are you still experiencing the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 years ago

Same issues as described roughly 12,000 times today. Portland, Oregon. Come on, Xfinity, back out the changes you pushed. 

Visitor

 • 

1 Message

2 years ago

Same sort of issue. Started yesterday. It's random like every one or two hours, a double-beep. No errors displayed and no event corresponding with the beeps.

New Poster

 • 

23 Messages

2 years ago

I think my has the grandfather clock feature.  It double bongs at 33 minutes past each hour.

Xfinity shows their normal level of concern for frustrated customers.

New Poster

 • 

23 Messages

2 years ago

I hope it is fixed.  I can get in with the app this morning.  Will see if the "grandfather clock" chimes at 0633.

Visitor

 • 

2 Messages

2 years ago

We should all get a break on our bill for this. I had to turn down the volume on my touchpad to sleep last night, so it was useless as an alarm. Not to mention the all-day frustration and interruptions to my meetings yesterday...

Visitor

 • 

2 Messages

2 years ago

Mine seems to be working now. I’m listening carefully for beeps, but so far so good. 

Visitor

 • 

2 Messages

@user_55d643​ I talked to support last night they pushed a fix should be fixed for folks now I assume.

New Poster

 • 

23 Messages

@user_fe3f55​ You spoke to support?  I didn't think they actually existed.  Out the door to look for leprechauns  and other (formally) super natural creatures.  :)

Visitor

 • 

1 Message

2 years ago

Mine too....Looks like lots of people are posting that this is happening within the last few days. I wonder if it is something on Xfinity's end??

Official Employee

 • 

2.1K Messages

Hey @user_acfc71! Thanks for letting us know you are experiencing a similar issue. The problem appears to have been resolved after the latest update. Are you still experiencing issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here