Hey there, @user_d7ezkp! Oh man, I do hope you are safe. The only way to view the recordings/clips is if your account is subscribed to 24/7 Video Monitoring. If you do have that, you can go here https://www.xfinity.com/support/articles/managing-24-7-video-recording-mobile-app to view how to locate the clips of around the time of the accident. Please let us know if you have any further questions/concerns.
XfinityAdrienne
Official Employee
•
766 Messages
1 year ago
Hey there, @user_d7ezkp! Oh man, I do hope you are safe. The only way to view the recordings/clips is if your account is subscribed to 24/7 Video Monitoring. If you do have that, you can go here https://www.xfinity.com/support/articles/managing-24-7-video-recording-mobile-app to view how to locate the clips of around the time of the accident. Please let us know if you have any further questions/concerns.
0
0