1 Message

Saturday, September 10th, 2022 7:15 PM


Security cameras

I want to turn off recording sometimes for privacy. Why when I turn off camera in the app, it still records???


Official Employee


954 Messages

9 months ago

Hello @user_267ac5. Our 24/7 video recording can run on any compatible Xfinity Camera or Video Doorbell for up to six cameras at a time. When it's turned on, the camera continuously records video and saves it to the cloud for seven days. When it's turned off, the camera provides live video, but does not record. 

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