jmlagrod's profile

Regular Visitor

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4 Messages

Fri, Jan 10, 2020 11:00 AM

Security Cameras

Good afternoon.  We had a technician go to our home and troubleshoot our security system. He is telling us that the 4 cameras that we have are not functioning and we need to get new ones. What would the cost be for 4 cameras? Thanks

Responses

KScheer

New Poster

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13 Messages

2 y ago

My question would be HOW do 4 cameras just go bad? I think the guy was incorrect with his diagnosis. 

 

I install cameras for a living and have never had all cameras on a sytem go bad, its unheard of. I would ask comcast to send someone out for a second opinion before you spend a dime. 

 

Kyle

Visitor

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1 Message

4 m ago

We have moved out to Washington State, and bought the camera package in September and most of the systems were installed at that time except the cameras. We were told a separate technician would come out since they needed to be hooked into the electrical panel for a cosmetic job. So we scheduled appointment, a week later they sent the wrong tech, the following week the tech was sick. My father passed away and I had to fly back east and I go COVID at the funeral. When we go back on track, the tech they sent out in January said he would just drill a hole in the exterior wall of the house and plug into an interior plug the house. So the end result would be a hole in the house and wire hanging down. Hardly cosmetic on a $500K with existing security cameras and wire tracks. So we went to Aberdeen to return Cameras, and talked to a person who identified himself as the "manager" of the store and he said he could take them. We had exceeded the 30 days to returned which I don't think it is our fault since the wrong and sick tech took care of the 30 day period. {edited for violating forum guidelines}

(edited)

Official Employee

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294 Messages

@JPSanderswv Hey there! Very sorry to learn about all of that. We can look into that for you. Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. Please be sure to provide your full name and the service address. 

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