2 Messages
Security Camera Offline
I replaced my Xfinity Router last week, and my security cameras have been offline ever since then. I have tried unplugging them, pushing the little gray button on the camera itself, unplugging them again, but nothing works. Suggestions, please.
XfinityKei
Official Employee
•
1.5K Messages
1 month ago
I'm sorry to hear your cameras are not online. I have six myself and I understand how important it's for them to be online and working. @user_3yk1iz Have you had the opportunity to reset your modem? If not I recommend unplugging both your modem and router for two minutes and then plug the modem in first. Give that a try and see if the cameras reconnect.
Are any other devices having an issue connecting?
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