Security Camera Offline

@XfinityKei​ I have unplugged the router and the cameras multiple times.  I spoke to an Xfinity representative two days ago who tried to help over the phone.  He finally set up an appointment for a technician to come to my house to fix the problem.  However, thirty minutes later, another Xfinity representative called back to inform me that my only resolution is to purchase new cameras.  At that point, the appointment with the technician was cancelled, and I have decided to use something other than Xfinity for my home security cameras.

Thank you for your feedback, user_3yk1iz. This is not the experience we want and we'd appreciate the chance to help out. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
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