U

Visitor

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1 Message

Wednesday, June 14th, 2023 11:50 AM

Security camera footage

We have an outdoor security camera, and I need to obtain the footage for the last 6 months. How do I go about this?

Official Employee

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673 Messages

6 months ago

Hello @user_d65a28 Thanks for reaching out to us for help with accessing your videos on our forums. I am happy to help out! If you are using Xfinity home security Live video monitoring is only available to view in the activity tab for 30 days.
If you have Xfinity home with 24/7 video recording the videos are available to view for 7 days. 
Unfortunately I do not see a way to access recordings beyond these times.

1 Message

Paula,

I am struggling to just download 4 minutes of footage of a suspected burglar last night and can only download 2 minutes. What do I have to do?

Thanks.

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