U

Visitor

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1 Message

Thu, Dec 9, 2021 12:33 AM

Closed

Return camera

How do I exchange the new camera I just received. One of the two doesn’t work. It may be the unit that plugs into electrical outlet since it won’t light up.

XfinityAnna

Official Employee

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698 Messages

9 m ago

Thank you for reaching out through Xfinity Forums @user_ce9b5a. Welcome to the community! It is certainly a bummer to receive a defective piece of equipment. We do offer a full exchange or refunds within 30 days of purchase. The easiest way to exchange the camera is to stop by one of our Xfinity Stores. This link will help you find a store and schedule an appointment, so you don't have to wait in line https://comca.st/3ELf3pD. Another option is to take the camera to UPS to have it shipped back to us (free of charge). Once we get the camera back, we can credit your account and you can purchase a new one. What way would be easier for you? 

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