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user_4g8mef
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1 Message

Friday, September 19th, 2025

Replace touchscreen battery

My touchscreen battery is no longer working message stated replace battery. How do I get a battery to replace. 

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3 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

1 month ago

 

user_4g8mef Thanks for creating a post. For clarity, is it the power adapter (power cord and plug) that plugs into the touchscreen that needs to be replaced, or do you have a wireless power unit that is not plugged in? For most Xfinity Home devices that have batteries, the batteries can be replaced as needed by the customer, but we can also schedule a technician to assist as well.

 

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user_19icos

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2 Messages

How do I change the home screen battery

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7 days ago

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user_gyuqfl

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5 days ago

I am having the same issue and have had this happen in the past month as well

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user_gyuqfl

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2 Messages

5 days ago

I am also getting the warning that my touchscreen battery needs to be replaced.  This has happened previously as well.  We had scheduled someone to come out and replace it but then they called and cancelled because they said it was not necessary to come out.  Now we're getting the same message again.  How do we get it replaced?

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XfinityJohnG

Official Employee

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2.2K Messages

Thank you for reaching out to our team here. If the touchscreen battery needs to be replaced that is normally only done by a technician on a service call. Can you make sure the power adapter is firmly plugged into the touchscreen as well?

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3 days ago

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