1 Message

Thursday, June 23rd, 2022 8:35 PM



My outdoor camera on is not working. The camera is on a ground fault circuit. The camera power supply is causing the ground fault circuit to trip. The power supply when unplugged does not trip the circuit. I need a technician to replace the camera power supply and validate that this is the cause for the camera not to work.

Official Employee


352 Messages

1 year ago

So sorry to hear that your camera is not functioning properly. I would definitely love to help having a techician repair this connection. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9 for an example.

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