Visitor
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1 Message
Refund on cameras
Hello. How can I get a refund for a camera system that does not work. I have been on the phone for 6 hours or more in the past months. Your team never reads prior account notes and your calls drop once it’s time to try to troubleshoot. I don’t have time for this. Please, how do I get a refund and return this useless home security system?
EG
Expert
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114.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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703 Messages
2 hours ago
Good afternoon user_2ldgn8. I can assure you this is not the experience we want you to have. I would be more than happy to assist you further. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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