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Saturday, September 16th, 2023 5:08 AM

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Recovering camera footage

My camera footage last 7 days ago I want to recover

Official Employee

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1.1K Messages

8 months ago

Hello, @user_0aee49 have you tried making sure 24/7 recording is enabled and resetting your Xfinity Home camera? This can be done using the Xfinity Home app.

1 Message

8 months ago

I need the whole month of sept recordings so I can show police 

Official Employee

 • 

1.5K Messages

Hello, @user_1yr4el Video from your 24/7 Video Recording cameras or video doorbells is continuously recorded to the cloud and is available for viewing and downloading for up to seven days.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

6 months ago

What if someone deletes it how can i retrieve it 

Official Employee

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1.2K Messages

Good afternoon @user_yjxvzq, thank you for reaching out to us on our community forums! When downloading a motion event clip, it is saved to your device's video/photo library. If the download is deleted from the device, you should be able to redownload the event clip as long as 7 days have not passed since the event occurred.

 

If 7 days have past, the event will no longer be available in the Xfinity app. Although, some mobile devices will save deleted videos for a certain period after they’ve been deleted. This will depend on the device used to download the video recording. For more information on 24/7 video recording, we have this really helpful article.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

6 months ago

Is there a way to recover videos for the last 2 months?

Official Employee

 • 

704 Messages

Good afternoon @user_7c8z4r when 24/7 recording is enabled, it does not save past a 7-day window, but any recordings saved in the 7-day period can be downloaded. 

 

"How long is video saved?
Video from your 24/7 Video Recording cameras or video doorbells are continuously recorded to the cloud and is available for viewing and downloading for up to seven days." 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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