Hello, @user_0aee49 have you tried making sure 24/7 recording is enabled and resetting your Xfinity Home camera? This can be done using the Xfinity Home app.
Hello, @user_1yr4el Video from your 24/7 Video Recording cameras or video doorbells is continuously recorded to the cloud and is available for viewing and downloading for up to seven days.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon @user_yjxvzq, thank you for reaching out to us on our community forums! When downloading a motion event clip, it is saved to your device's video/photo library. If the download is deleted from the device, you should be able to redownload the event clip as long as 7 days have not passed since the event occurred.
If 7 days have past, the event will no longer be available in the Xfinity app. Although, some mobile devices will save deleted videos for a certain period after they’ve been deleted. This will depend on the device used to download the video recording. For more information on 24/7 video recording, we have this really helpful article.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon @user_7c8z4r when 24/7 recording is enabled, it does not save past a 7-day window, but any recordings saved in the 7-day period can be downloaded.
"How long is video saved? Video from your 24/7 Video Recording cameras or video doorbells are continuously recorded to the cloud and is available for viewing and downloading for up to seven days."
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
Official Employee
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1.7K Messages
2 years ago
Hello, @user_0aee49 have you tried making sure 24/7 recording is enabled and resetting your Xfinity Home camera? This can be done using the Xfinity Home app.
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user_1yr4el
1 Message
2 years ago
I need the whole month of sept recordings so I can show police
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user_yjxvzq
1 Message
1 year ago
What if someone deletes it how can i retrieve it
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user_7c8z4r
1 Message
1 year ago
Is there a way to recover videos for the last 2 months?
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