Call the 877 number. They stepped me through a process (about 10 minutes) where you first delete the sensor from the base-station memory; they give you a code for use in Settings that allows a sensor to be deleted on the base-station. Next you re-pair the sensor during the following: Take the sensor off the door/window, then hold the tamper switch continuously (my sensor had a black rubber square near the battery but there are a variety of sensors used which have different switchs), remove the battery for 30 seconds, replace battery, only then release the tamper switch. The sensor is now blinking indicating it is ready to pair with the base station. Replace sensor on the door, open and close door so the base-station "sees" a new sensor. Press the appropriate response on the touchscreen. Next you can give to sensor a name. Done.
Thank you RobertWy and wiebela for the helpful feedback!
Please let us know if you still continue to expereince any difficulties.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
i tried removing batteries for 30 seconds re installing and rebooting still have comm failure what do i do i cannot get anyone on the phone multiple times i just get diconnected
s i have rtied every thing from remveing bateery again holding button in to rebooting touch pad i have to belive there is sensor problem what do i do i cannot get through to anyone on the phone
Responses
wiebela
Regular Visitor
•
1 Message
1 y ago
Call the 877 number. They stepped me through a process (about 10 minutes) where you first delete the sensor from the base-station memory; they give you a code for use in Settings that allows a sensor to be deleted on the base-station. Next you re-pair the sensor during the following: Take the sensor off the door/window, then hold the tamper switch continuously (my sensor had a black rubber square near the battery but there are a variety of sensors used which have different switchs), remove the battery for 30 seconds, replace battery, only then release the tamper switch. The sensor is now blinking indicating it is ready to pair with the base station. Replace sensor on the door, open and close door so the base-station "sees" a new sensor. Press the appropriate response on the touchscreen. Next you can give to sensor a name. Done.
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0
ComcastKateP
Official Employee
•
8 Messages
1 y ago
Thank you RobertWy and wiebela for the helpful feedback!
Please let us know if you still continue to expereince any difficulties.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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0
thewatchking
New Poster
•
3 Messages
9 m ago
i tried removing batteries for 30 seconds re installing and rebooting still have comm failure what do i do i cannot get anyone on the phone multiple times i just get diconnected
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0
thewatchking
New Poster
•
3 Messages
9 m ago
s i have rtied every thing from remveing bateery again holding button in to rebooting touch pad i have to belive there is sensor problem what do i do i cannot get through to anyone on the phone
0
0