Questions about camera recording

lkpolovchik -

Currently, the xCam2 does not support rules.  If this is the model of camera you have, you will not see rules for that camera in the Xfinity Home App.

The  iCam2 and original xCam do support rules - but not exactly what you are looking for.  You can set rules for these cameras to turn on or off a certain times of the day or days of the week, and only under certain arming states if you desire.   So for example, I could set a rule to turn on my xCam at 10:00pm Mon-Fri but only if my system is Armed Stay or Away, and then set another rule to turn off my XCam at 9:00am Mon-Fri but only if my system is Disarmed.

If you order a camera from us, you will receive an xCam2.  The xCam and iCam2 are still readily available form 3rd party resellers (Amazon, eBay, etc) and provide a high quality HD Picture.  I would not suggest purchasing older models like the original iCam - while this is still compatible, you will likely not be as happy with the picture quality.

I know you and others want some additional flexibilty with rules as well as additional hardware compatility, such as an securely integrated doorbell - I do too!   I hope to have some good news to share along those lines in 2021.  Xfinity Home is already one of the most secure and robust security systems around - we will continue to make security of our devices our priority as we look to further enhance the system in the future... more good stuff to come!!

I'm not sure what could be causing the issue with being able to chat - but if I had to guess, it sounds like your fingerprint might not be properly passing your credentials over to the Xfinity Assistant, which is what handles the chat session.

It might help to temporarily turn off the Fingerprint option within the App and then sign out.  Once signed out, visit Xfinity.com and reset your password.  Sign back in to the App with the new password, turn the fingerprint option back on and then try to initiate a chat.  I find that this type of fix words across a number of different apps when things like this become out of synch.

If that doesn't work, you might want to post in our Xfnity Home Apps forum - an expert there may be able to assist further! 🙂

My fingerprint is working for everything else on my iPhone and iPad, banks, shopping, etc. I figured out a way to bypass and give a six digit code. I've never needed to  use a code or fingerprint for chat before. I've used chat for support to self install a motion sensor a month or so back and I didn't have this problem.  The chat assistant wanted me to log into my account which I see no need to do to chat for technical support and questions. It's obviously understood that I've already logged into my Home app which by the way I've never requested to use a fingerprint. I already have 2FA. Now I can't figure out how to shut that off. 

The fingerprint option is off and always was off. By the way, I did finally get to talk to someone from Home to add another camera. I was told that the new camera has a motion sensor on it, but I don't see that on the equipment page for Xfinity Home. 

Hmm... that sounds like maybe your device attempting to use a stored password linked to your fingerprint.  Are you manually typing in both your username and password, or choosing from a list of usernames that pop up when prompted?  If you have the ability to manually type both, I'd give that a shot.

Our cameras don't have hardware sensors that detect motion, rather they use software to detect motion on based on the video that is being captured.  That is what will then trigger motion events that you see within the app and subscriber portal. The software uses Artificial Intelligence to go further and detect whether the motion was triggered by a person, vehicle or pet as well.