Problem Solver
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493 Messages
Purple glow from camera at night
I noticed that one of my Xcam 2 had a purple glow when viewing the room this morning. I keep the camera indoors in a family room. There are small windows in the room. I tried to reboot the camera from the Xfinity app and it didn’t help. I then went into the room and unplugged it then plugged in after about ten seconds and dusted off the front of the camera. That manual reboot fixed the issue. I’m guess that the camera had a lightening flash directly at it thru one of the windows that caused this. Has anyone experienced this before? This is a fairly new camera, less than two years old, that has had problems now and then. Any tech suggestions what to do?
XfinityVianney
Official Employee
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1.7K Messages
8 months ago
Hi, @Lkpolo
Thank you for reaching out and creating a new post. I see you saw a purple glow from your camera, which was resolved after some troubleshooting. I haven't seen this reported before on my end yet. Does this still happen after the last fix?
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